Subscription & Refund Terms

Last updated: October 13, 2026

These terms cover paid features in Spoor and are part of the Spoor Terms of Service. There are two kinds of plan: Spoor Hunt Pro for hunters, and Spoor Outfitter plans for outfitters and booking agents.

1. Plans and pricing

Spoor Hunt is free to use, and Spoor Hunt Pro adds more features. Both Spoor Hunt Pro and Spoor Outfitter plans come monthly or yearly. What each plan includes, and its current price, are shown before you buy: on spoorhunt.com (the Hunters and Outfitters pages), and for purchases in the app, on Spoor Hunt’s Pro page. In the app, prices are shown in your local currency. Prices may include taxes.

You can buy Spoor Hunt Pro in the Spoor Hunt app (through Apple or Google) or on spoorhunt.com. Spoor Outfitter plans are sold only on spoorhunt.com.

2. Pro on an outfitter’s trip

When an outfitter with an active Spoor Outfitter plan invites you to their trip, Spoor Hunt Pro is on for you, at no cost, from the moment you join until the end of the trip’s last day. It ends early if the outfitter removes you from the trip. After that, Spoor Hunt goes back to the free features unless you have your own Pro plan.

3. Automatic renewal

Subscriptions renew automatically at the end of each period at the then-current price unless you cancel at least 24 hours before the period ends. For purchases in the app, payment is charged to your Apple Account or Google Play account at confirmation of purchase and at each renewal. For plans bought on spoorhunt.com, payment is charged to the card you gave Stripe, our payment processor, at purchase and at each renewal. If the price changes, you will be notified in advance (by Apple or Google for their plans, and by email for plans bought on spoorhunt.com), and in some cases asked to agree before the new price applies.

4. How to cancel

You can cancel at any time. Canceling stops future renewals. You keep Pro access until the end of the period you already paid for. Deleting the app does not cancel a subscription. Deleting your Spoor account cancels a plan bought on spoorhunt.com, but not one bought through Apple or Google.

iPhone: Settings → [your name] → Subscriptions → Spoor Hunt → Cancel Subscription
Android: Google Play Store → profile icon → Payments & subscriptions → Subscriptions → Spoor Hunt → Cancel
Bought on spoorhunt.com: sign in on spoorhunt.com and choose Manage billing

5. Refunds

Purchases in the app are processed by Apple or Google, and refunds follow their policies. We cannot issue refunds for app store purchases directly.

Apple: request at reportaproblem.apple.com
Google Play: request through your Google Play order history, or contact us within 48 hours and we can help
Bought on spoorhunt.com: payments are not refunded, including for part of a period. You can cancel at any time, and your plan stays on until the end of the period you already paid for.

6. Restoring purchases

If you change devices or reinstall, open Me in Spoor Hunt and tap Restore purchases while signed in to the same Apple Account or Google account. For Pro bought on spoorhunt.com, sign in on Me with the same email instead.

7. Changes to features

We may add, change, or remove Pro features over time. If we remove a major feature you paid for, we will give notice in the app.

8. Contact

Billing questions: [email protected].